Data Privacy Policy
We value your privacy at FieldCommonsPioneer
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect extra business information such as company registration details, preferred delivery timelines, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
FieldCommonsPioneer respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative controls to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems that include access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no internet transmission method is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and comply with legal obligations. Retention periods vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: 4 years following the last service interaction
- Payment transaction histories: 6 years to meet tax and accounting requirements
- Website analytics data: 24 months for improvement analysis
- Marketing preferences: Until you opt out or 1 year of inactivity
Cookies and Website Tracking
Our site uses cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect how the site functions. For comprehensive details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only FieldCommonsPioneer and our site. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We might periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" date shown at the top of this policy.
We encourage you to review this policy from time to time so you stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
FieldCommonsPioneer Privacy Team
13 Floral Street, London
London, United Kingdom WC2E 9DD
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.